Michael Lynn is a professor of services marketing at the Cornell Hotel School. A former busboy, bartender, and waiter, he began studying tipping 40 years ago as a psychology graduate student and has now published over 80 scientific papers on the topic. His research and/or opinions on tipping have been covered by numerous media outlets, including the Economist, Financial Times, Forbes, International Herald Tribune, NY Times, Wall Street Journal,Washington Post, Freakonomics Radio Podcast, ABC’s 20/20, CNN’s Money Matters, and NPR’s All Things Considered, Planet Money, and Morning Edition.
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The Psychology of Tipping
Michael Lynn
Ch 1: More than Small Change: Who Cares about Tipping? Why? What Should They Know?.- Ch 2: Beyond Gratitude & Gratuity: Why do, or don’t, people tip?.- Ch 3: Big-Tippers & Stiffers: Who gives the best, and worst, tips?.- Ch 4: A Time for Tipping: When do people tip more... or less?.- Ch 5: A Place for Tips: How and why does tipping vary across geographic areas?.- Ch 6: Perk...
