{"title":"Hans-Peter Sattler","description":"\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDr. Hans-Peter Sattler \u003c\/strong\u003eearned his doctorate at the Chair of Service Management at the University of Leipzig. At the same time, he works as a civil servant and senior vocational teacher at the vocational school for the hotel, restaurant, and brewing industries in Munich, as well as a specialist supervisor and internship coordinator at the Kermess Vocational School for Hotel \u0026amp; Tourism Management. He is also employed as a lecturer at the DHA and Euro-FH in tourism-related bachelor’s and master’s degree programs.\u003c\/p\u003e","products":[{"product_id":"the-importance-of-the-level-of-care-for-personal-services-hans-peter-sattler-ebook","title":"The Importance of the Level of Care for Personal Services","description":"\u003cp\u003eIn the present, slightly revised dissertation, the importance of individual care intensity is examined from the perspective of the hotel-specific service of attending to hotel guests. This involves analyzing how culture, historical industry developments, and training-relevant skills and behaviors have influenced the evolution of hotel-specific services. Based on the research question, “What significance does care intensity have for the provision of personal services?”, the aim is to understand, using the example of hotel-specific personal guest care in hotels, the value it should have for guest loyalty and the quality of relationships between hotel guests, hotel employees, and the hotel operation.\u003c\/p\u003e\u003cp\u003eThe results include, on the one hand, a reassessment of personal guest care as a hotel-specific service and the establishment of the Guest Quadrant as a holistic guest care model; and on the other hand, the opportunity for hotel employees, owners, and\/or operators to diagnose the individual care intensity of hotel guests from the perspective of Guest Centricity and Guest Care using proposed skills, calculation methods, and assessment tools.\u003c\/p\u003e","brand":"Hans-Peter Sattler","offers":[{"title":"Default Title","offer_id":53651138314567,"sku":"9783658489618","price":117.69,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0920\/5455\/2903\/files\/the-importance-of-the-level-of-care-for-personal-s-ebook-cover.webp?v=1775327408"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0920\/5455\/2903\/collections\/hans-peter-sattler-autor-kollektion.webp?v=1775327406","url":"https:\/\/www.cinebuch.de\/collections\/hans-peter-sattler.oembed","provider":"CineBuch","version":"1.0","type":"link"}